There is increasing recognition that quality and value are linked to the quality of life within the organization. Frequently this is acknowledged in admirable mission statements and statements about values. Yet most frequently there is a huge gap between the behaviour and the values. Human beings find it difficult to behave in a way which enables, values difference and results in really effective teamwork. Examines the behaviour that gets in the way, offers some explanations of our difficulties and proposes constructive ways of overcoming these difficulties at a personal and institutional level.
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