Provides a re‐examination of the role of the “trainer” in relation to the importance of using delegate experiences as a vital part of the learning process. Using a number of personal experiences charts the author′s progress from being a presenter/supplier of information and theory to becoming a facilitator of learning and, at the same time, identifies five essentials to being effective in the role. Concludes by showing how facilitation can be of immense value in the OD role, particularly in the process of formulating policies, procedures and working practices.
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