TY  - JOUR
AB  - Recent research shows that, despite a number of companies claiming
success for their total quality (TQ) programmes, most programmes are
failing to achieve their objectives because of a number of
implementation failings. Describes the TQ programme in the UK sales
region of Hewlett‐Packard (HP UKSR) which, after a slow start, is being
implemented with a high degree of success. A sample of the company′s
employees completed a questionnaire requiring their motivation for TQ
training. This revealed that they had attended the training course
because of management pressure and the identification of one specific
work‐related problem, which could potentially be solved using TQ
techniques. In general, employees were not motivated by factors such as
the company′s competitive environment. Recommends that TQ training
programmes emphasize the company′s objectives of the programme, and
guide participants in the selection of TQ projects. Sees the role of
facilitators as important in order to achieve participation in TQ in the
long term, since training possibly provides only short‐term motivation.
VL  - 16
IS  - 3
SN  - 0309-0590
DO  - 10.1108/03090599210008644
UR  - https://doi.org/10.1108/03090599210008644
AU  - Walley Paul
AU  - Kowalski Emil
PY  - 1992
Y1  - 1992/01/01
TI  - The Role of Training in Total Quality Implementation
T2  - Journal of European Industrial Training
PB  - MCB UP Ltd
Y2  - 2024/04/24
ER  -