TY  - JOUR
AB  - The recruitment of quality management is an issue of paramount
importance to the hotel industry in all major tourism destinations and
the educational sector is the main provider of personnel with the
appropriate competences. Ensuring a close match between the goals of
educational programmes and the demands of industry is an ongoing issue
in the hotel sector as it is in other industries. A comparison between
the prioritised expectations of American and British general managers
with respect to the competences that they require of graduate recruits
shows that while major similarities are evident, significant differences
also appear, especially in the greater priority given by British
managers to competences in the legal/ regulatory domain, including
hygiene, health and safety. The emphasis placed by both groups on
traditional, customer and staff contact skills is noted in an age of
increasing technological impact in the hotel industry. Conclusions, with
respect to both cultural variation in hotel management and the nature of
hospitality education programmes, are drawn.
VL  - 15
IS  - 2
SN  - 0309-0590
DO  - 10.1108/03090599110135202
UR  - https://doi.org/10.1108/03090599110135202
AU  - Baum Tom
PY  - 1991
Y1  - 1991/01/01
TI  - Management Trainees in the Hotel Industry: What Do Managers
Expect?
T2  - Journal of European Industrial Training
PB  - MCB UP Ltd
Y2  - 2024/04/19
ER  -