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Knowledge management practices within a knowledge‐intensive firm: the significance of the people management dimension

Maxine Robertson (Coventry Business School, Coventry University, Coventry, UK)
Geraldine O’Malley Hammersley (Coventry Business School, Coventry University, Coventry, UK)

Journal of European Industrial Training

ISSN: 0309-0590

Article publication date: 1 March 2000

7990

Abstract

This paper draws attention to the potentially focal role that appropriate people management practices can and do play in facilitating knowledge management within the context of a specialist consulting firm that sustains its competitive advantage through processes of knowledge creation. The paper highlights the way in which traditional approaches to people management issues such as recruitment and selection, professional development etc. are not necessarily appropriate or relevant when managing an expert workforce that expects and demands considerable levels of autonomy. The findings highlight that perhaps too much reliance has been placed on technological solutions to KM to date. Hence the paper emphasises the highly situated and contextual nature of KM and the practices or systems in support of KM, which existing literature in this field has failed to adequately address.

Keywords

Citation

Robertson, M. and O’Malley Hammersley, G. (2000), "Knowledge management practices within a knowledge‐intensive firm: the significance of the people management dimension", Journal of European Industrial Training, Vol. 24 No. 2/3/4, pp. 241-253. https://doi.org/10.1108/03090590010321205

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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