TY  - JOUR
AB  - Suggests that, despite hundreds of publications on consumer satisfaction and service quality, little work has been done to clarify the conceptual basis of these constructs; theorists in the area of service quality argue that the popular press does not differentiate between these two constructs. Clarifies the relationship between consumer satisfaction and perceived service quality using a scenario specific to higher education. Also suggests a model of perceived service quality that could be used in higher education institutions. Discusses conceptual and managerial implications of the findings.
VL  - 31
IS  - 7
SN  - 0309-0566
DO  - 10.1108/03090569710176655
UR  - https://doi.org/10.1108/03090569710176655
AU  - Athiyaman Adee
PY  - 1997
Y1  - 1997/01/01
TI  - Linking student satisfaction and service quality perceptions: the case of university education
T2  - European Journal of Marketing
PB  - MCB UP Ltd
SP  - 528
EP  - 540
Y2  - 2024/04/27
ER  -