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A stakeholder perspective of the value proposition concept

Pennie Frow (University of Sydney, Sydney, Australia)
Adrian Payne (Australian School of Business, University of New South Wales, Sydney, Australia)

European Journal of Marketing

ISSN: 0309-0566

Article publication date: 15 February 2011

26395

Abstract

Purpose

The value proposition concept and the stakeholder perspective have received relatively little attention within Service‐Dominant (S‐D) logic. This paper sets out to explore value propositions in the context of S‐D logic, within the multiple stakeholder domains that form part of a marketing system. Its purpose is to identify how use of the value proposition concept, in this broader context, provides new insight into value creation within a value network.

Design/methodology/approach

This paper explores the development of value propositions in key stakeholder market domains. A five‐step process is developed for identifying key stakeholders and co‐creating value propositions for them within a marketing system.

Findings

Value propositions have a key role in co‐creation of value between stakeholders. The development of value propositions in multiple stakeholder domains can provide an important mechanism for aligning value within a marketing system.

Practical implications

Stakeholder value propositions provide enhanced opportunities for value co‐creation and can assist managers in aligning value and stabilizing relationships within an organization's value network.

Originality/value

This paper considers a broader view of value through creation of value propositions for key stakeholders. An iterative framework is proposed that couples the stakeholder concept and value co‐creation.

Keywords

Citation

Frow, P. and Payne, A. (2011), "A stakeholder perspective of the value proposition concept", European Journal of Marketing, Vol. 45 No. 1/2, pp. 223-240. https://doi.org/10.1108/03090561111095676

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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