TY  - JOUR
AB  - Presents a guide for development of certifiable quality management
systems for the library and information sector. The project was
supported by NORDINFO and was carried out in 1993‐94. Begins with an
introduction to fundamental ISO 9000 philosophy, definitions and
concepts. All 20 main points of ISO 9001 receive a thorough treatment
with respect to the library and information sector. The staff members
concerned describe experiences from two test sites (Norsk Hydro and
Telecom Denmark‐Jutland Telephone Co.) and analyse the two reports.
Describes the implementation of ISO 9000 in the library and information
sector in practice in general terms. Describes four examples of typical
library and information routines in detail, together with relevant
quality requirements. Analyses the process of certification and reports
the findings of an empirical survey in the Nordic countries. Aims at a
general quality improvement of information services and products, and at
developing new tools for quality improvement.
VL  - 96
IS  - 4
SN  - 0307-4803
DO  - 10.1108/03074809510084407
UR  - https://doi.org/10.1108/03074809510084407
AU  - Clausen Helge
PY  - 1995
Y1  - 1995/01/01
TI  - The Nordic Information Quality project: the final report
T2  - New Library World
PB  - MCB UP Ltd
SP  - 4
EP  - 10
Y2  - 2024/09/20
ER  -