Are we effective? How would we know?

David Bawden (Department of Information Science, City University, London, UK)
Ramune Petuchovaite (Library and Information Science Institute, Faculty of Communication, Vilnius University, Lithuania)
Polona Vilar (Department of Library and Information Science and Book Studies, Faculty of Arts, University of Ljubljana, Slovenia)

New Library World

ISSN: 0307-4803

Publication date: 1 September 2005



A comparison of methods for evaluating the performance of library services in three European countries – Lithuania, Slovenia and the United Kingdom – is given, with emphasis on developing trends and novel methods.


The published and unpublished literature is analysed and evaluated, to bring out themes and comparisons.


Common themes are identified, and suggestions made as to how the competences of the library profession can be improved, and practitioners supported, in embedding performance evaluation into a more evidence‐based practice.


This is the only paper to date making explicit international comparisons of evaluation of library services.



Bawden, D., Petuchovaite, R. and Vilar, P. (2005), "Are we effective? How would we know?", New Library World, Vol. 106 No. 9/10, pp. 454-463.

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Copyright © 2005, Emerald Group Publishing Limited

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