Dan Holtshouse started the Knowledge Initiative at Xerox ten years ago with the CEO's backing and positioned the initiative as a strategic imperative reporting into the Chief Strategy Office. Under Dan's mentorship, the Xerox Knowledge Management program has been cited as a benchmark for implementation in large global enterprises and has received over a dozen awards for knowledge management (KM) excellence. The knowledge theme at Xerox has been largely institutionalized around knowledge sharing with the granddaddy Eureka System in the large service organization still running continuously for over ten years.
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