E‐measures: a comprehensive waste of time?

Stephen Town (Director of Information Services for Cranfield University at the Royal Military College of Science, Defence Academy of the UK, Swindon, UK, and Deputy University Librarian, Cranfield University, Cranfield, UK)

VINE

ISSN: 0305-5728

Publication date: 1 December 2004

Abstract

Purpose. To provide a critique, some sources of data, and a broader conception for informing development of e‐measures frameworks for use in academic library services. Approach. Suggests that the broader context for e‐measurement is investigated and provides a critique of current thinking. Provides four additional sources or routes for improved measures, including scholarly communication methods, information literacy, developments in measuring library and e‐service quality, and the critical success factors of serials staff. Develops a proposed framework for e‐measures based on the balanced scorecard approach. Findings. Provides specific suggestions arising from the four sources for relevant e‐measures, and provides a framework based on the balanced scorecard which incorporates these and other suggestions for data collection under the following perspectives: financial, customers, process and projects, staff development, and organisational learning and development. Value. The paper will be valuable to library directors and managers and library researchers interested in the field of performance measurement and evaluation of e‐resources. It provides some original thinking about the problem and suggests some innovative techniques and approaches to addressing the need to develop effective and useful performance measurement frameworks.

Keywords

Citation

Town, S. (2004), "E‐measures: a comprehensive waste of time?", VINE, Vol. 34 No. 4, pp. 190-195. https://doi.org/10.1108/03055720410570984

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.