Purpose. To provide an overview of the approach to EIS evaluation taken by the eVALUEd toolkit and relate this to other work in this area. Design/methodology/approach. The eVALUEd toolkit was designed to fill a gap in EIS evaluation in relation to qualitative techniques, user‐focused evaluation and the utilisation of evaluation findings. Findings. The eVALUEd toolkit makes a distinct contribution to EIS evaluation through its focus on people rather than resources or technology, emphasis on qualitative methods and promotion of all aspects of the evaluation cycle. Research limitations/implications. Further work is required in relation to mixed methods of EIS evaluation and case studies would provide greater insight into the ways in which such data can be used in practice. Practical implications. There should be greater consideration given to the use of qualitative methods of EIS evaluation as statistical data alone are rarely sufficient for investigating complex problems and planning and managing services. However, there is a need for further guidance and training in this area. Originality/value. Aimed at library practitioners and researchers and others who provide support with evaluation. Reports on a practical tool and offers a balance to work focused on quantitative evaluation methods.
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