Getting the value from evaluation: where to get the data and what you can do with it

Claire Grace (Electronic Resources, Periodicals and Acquisitions Manager in the Library and Learning Resources Centre, at The Open University, Milton Keynes, UK)
Alison Bremner (Instructional Designer and Co‐ordinator, Student Services, at The Open University, Milton Keynes, UK)

VINE

ISSN: 0305-5728

Publication date: 1 December 2004

Abstract

Purpose. This paper details initiatives used by the Open University Library in comprehensively evaluating its electronic information services (EIS). It sets the context within the Open University and details how the Library's performance measurement has developed since 1999, tools and systems used for capture of data and the use of quantitative and qualitative data within the Library for operational and strategic planning. Methodology/approach. A case study approach has been used to outline work undertaken within the Library. Findings. The findings of the report detail the dangers inherent in the gathering and use of data. Future issues and initiatives are outlined. Originality/value. The paper seeks to provide examples of innovations in evaluation systems and the use of data within the Open University that could serve as illustrations of the potential benefits of this type of work for other libraries.

Keywords

Citation

Grace, C. and Bremner, A. (2004), "Getting the value from evaluation: where to get the data and what you can do with it", VINE, Vol. 34 No. 4, pp. 161-165. https://doi.org/10.1108/03055720410570939

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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