The government has set challenging targets for the availability of all public services electronically by 2005. This paper describes the strategy adopted by Derbyshire County Council, and the role of the library service within the overall corporate approach. The authority has adopted a “putting people first” change management strategy which places information and communications technology (ICT) development within the broader framework of culture change across the organisation, with the aim of making services more accessible and responsive. The paper describes the success of the library service in recovering from severe budgetary problems to create a network of public ICT provision which has become a national exemplar and shows how this is being used to help deliver the corporate targets for e‐government.
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