The paper describes the development of an electronic document delivery service for the professional association of doctors, the BMA. Workflow, including integration with searching services is described. Scanning hardware choices are reviewed; as are staff development needs. Copyright issues were also a major issue. Today, 60 per cent of document delivery is electronic.
Aitken, C., Alom, M., Brew, A., Davis, S., Forrester, W., Hickey, J., Lines, C., Martinez‐Roura, S., Martinez‐Roura, S., O’Brien, C., Robertson, F., Rowlands, J., Santana‐Feio, S. and Staal, S. (2003), "Establishing an electronic document delivery service for the BMA library", VINE, Vol. 33 No. 2, pp. 72-77. https://doi.org/10.1108/03055720310509046
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