Six steps to better crisis management

Abstract

Crises can threaten the continued existence of an organization. In today’s highly uncertain and turbulent business environment, managers must develop stronger crisis decision‐making skills. This article outlines a practical six‐step approach to improving organizational crisis‐preparedness. It also suggests that crisis management is a critical component of contemporary strategic management. Managers can be expected to do a better job in dealing with crises if they follow the recommended six‐step approach and make a conscientious effort to integrate crisis management into the process of strategic management.

Citation

Chong, J.K.S. (2004), "Six steps to better crisis management", Journal of Business Strategy, Vol. 25 No. 2, pp. 43-46. https://doi.org/10.1108/02756660410525407