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Communications between professional groups in an NHS trust hospital

A.J. Smith (Business School, Loughborough University, Loughborough, UK)
D. Preston (Business School, Loughborough University, Loughborough, UK)

Journal of Management in Medicine

ISSN: 0268-9235

Article publication date: 1 April 1996



Discusses an audit of communications between doctors and other professional groups in a National Health Services trust hospital. The project was undertaken as a result of senior management’s perception that there were problems regarding the interface between professionals and junior doctors particularly, and that these have a potentially detrimental impact on patient care. The aim of the study was to improve the work environment of medical practitioners and professional staff by researching the factors affecting communication and the sources of conflict which exist between the groups. Describes the methodology and provides an overview of the main findings grouped into themes. A large number of recommendations for change have been made to the hospital concerning systems, procedures, structures, training and inter‐professional boundaries. Implementation of some of these recommendations has taken place already. Full evaluation of their impact is yet to be determined.



Smith, A.J. and Preston, D. (1996), "Communications between professional groups in an NHS trust hospital", Journal of Management in Medicine, Vol. 10 No. 2, pp. 31-39.




Copyright © 1996, MCB UP Limited

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