Five aspects of accessibility were examined in a large urban group practice: going to the surgery, telephone contact, making appointments, home visits and recommendations for improvements. Randomly selected patients, numbering 101, from the practice register returned a similar postal questionnaire. The study revealed that it is relatively easy to use this approach to get useful information for practice management.
Nagle, J., McMahon, K., Barbour, M., Sayed‐Farshi, Z. and Allen, D. (1991), "Patient Satisfaction with the Accessibility of a Group Practice", Journal of Management in Medicine, Vol. 5 No. 2, pp. 18-26. https://doi.org/10.1108/02689239110142840
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