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Patient Satisfaction with the Accessibility of a Group Practice

J. Nagle (Bolton Community Health Council, UK)
K. McMahon (Bolton Community Health Council, UK)
M. Barbour (Bolton Community Health Council, UK)
Z. Sayed‐Farshi (Bolton Community Health Council, UK)
D. Allen (Bolton Community Health Council, UK)

Journal of Management in Medicine

ISSN: 0268-9235

Article publication date: 1 February 1991



Five aspects of accessibility were examined in a large urban group practice: going to the surgery, telephone contact, making appointments, home visits and recommendations for improvements. Randomly selected patients, numbering 101, from the practice register returned a similar postal questionnaire. The study revealed that it is relatively easy to use this approach to get useful information for practice management.



Nagle, J., McMahon, K., Barbour, M., Sayed‐Farshi, Z. and Allen, D. (1991), "Patient Satisfaction with the Accessibility of a Group Practice", Journal of Management in Medicine, Vol. 5 No. 2, pp. 18-26.




Copyright © 1991, MCB UP Limited

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