A study comprising both questionnaire and interview of patients waiting for general surgery revealed that the majority of patients suffer from relatively few clinical conditions, that more than three‐quarters had been on the in‐patient list for over a year and that they suffered significant pain while waiting. Patients added to long lists with initially non‐serious (non‐life‐threatening) conditions may be overlooked, yet their clinical and associated social conditions may deteriorate. Since treatment for these conditions is generally effective, many patients would benefit from more organised queue management and earlier surgery.
West, R.R., Frankel, S.J. and Roberts, R.E. (1991), "Waiting for General Surgery: A Question of Priorities", Journal of Management in Medicine, Vol. 5 No. 3, pp. 19-26. https://doi.org/10.1108/02689239110002205
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