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Managing managed care: the enabling role of IS/IT

Nilmini Wickramasinghe (Computer and Information Sciences, James J. Nance College of Business Administration, Cleveland State University, Cleveland, Ohio, USA)
Roberta Lamb (Information Technology Management, College of Business Administration, University of Hawaii, Manoa, Honolulu, Hawaii, USA)

Journal of Management in Medicine

ISSN: 0268-9235

Article publication date: 1 April 2002

2371

Abstract

In their conceptualization of the principal/agent relationship, Jensen and Meckling were not referring to a knowledge worker (KW) agent. Agency theory is extended to the context of a KW agent to identify a key role for IS/IT in facilitating the monitoring function. To test this, the dynamics of a critical principal‐KW agent relationship in the health‐care industry are investigated. It is demonstrated that IS/IT goes beyond just alleviating the agency problem to enabling the KW agent to perform “self‐monitoring”. The results are significant for health care, agency relationships and the use of IS/IT with knowledge workers.

Keywords

Citation

Wickramasinghe, N. and Lamb, R. (2002), "Managing managed care: the enabling role of IS/IT", Journal of Management in Medicine, Vol. 16 No. 2/3, pp. 238-250. https://doi.org/10.1108/02689230210434961

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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