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ERP implementation in rural health care

Kenneth J. Trimmer (College of Business, Department of Computer Information Systems, Idaho State University, Pocatello, Idaho, USA)
Lela D. “Kitty” Pumphrey (College of Business, Department of Accounting, Idaho State University, Pocatello, Idaho, USA)
Carla Wiggins (College of Health Professions, Department of Healthcare Administration, Idaho State University, Pocatello, Idaho, USA)

Journal of Management in Medicine

ISSN: 0268-9235

Article publication date: 1 April 2002


Enterprise resource planning (ERP) systems provide organizations with the opportunity to integrate individual, functionally‐oriented information systems. Although much of the focus in the popular press has been placed on ERP systems in large for‐profit organizations, small hospitals and clinics are candidates for ERP systems. Focusing information systems on critical success factors (CSFs) allows the organization to address a limited number of areas associated with performance. This limited number of factors can provide management with an insight into dimensions of information that must be addressed by a system. Focuses on CSFs for small health‐care organizations. In addition, also considers factors critical to the implementation of health‐care information systems. Presents two cases. The results indicate support for the continuing use of CSFs to help focus on the benefits of ERPs. Focusing on groups of tangible and intangible benefits can also assist the rural health‐care organization in the use of ERPs.



Trimmer, K.J., “Kitty” Pumphrey, L.D. and Wiggins, C. (2002), "ERP implementation in rural health care", Journal of Management in Medicine, Vol. 16 No. 2/3, pp. 113-132.




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