TY  - JOUR
AB  - This article presents a case study describing the development, structure and operation of a comprehensive system for managing conflicts in a Norwegian city hospital. This was done in an effort to further develop the dispute mechanisms available in the hospital and to strengthen the management skills of clinical leaders and managers in general. By changing the ways managers and professionals handle their disputes, the hospital hopes to reduce the cost of conflicts and realize its benefits. The new conflict management system includes new procedures for managers and professionals to process disputes. The design process of the new system was framed according to an action research approach characterized by creating change through dialogue and the use of local expertise.
VL  - 15
IS  - 2
SN  - 0268-9235
DO  - 10.1108/02689230110394660
UR  - https://doi.org/10.1108/02689230110394660
AU  - Skjørshammer Morten
PY  - 2001
Y1  - 2001/01/01
TI  - Conflict management in a hospital ‐ Designing processing structures and intervention methods
T2  - Journal of Management in Medicine
PB  - MCB UP Ltd
SP  - 156
EP  - 166
Y2  - 2024/04/26
ER  -