Outlines the methodologies and bases used in the design of questionnaire for the investigation of quality management philosophies and strategies employed in Hong Kong organizations. The design of the questionnaire of the survey was based on people’s thinking and past experiences on quality management, concept and philosophy of some quality standards and Deming’s 14 points on Total Quality Management (TQM). The amalgamation of these useful thoughts, concepts and philosophies would help to develop their quality management and business management strategies that lead to business excellence performance. The survey itself would then further assess the state of development of quality management aspects and identify the future quality management strategies that suit the needs of industries of Hong Kong.
Lee, S., Roberts, P., Lau, W. and Leung, R. (1999), "Survey on Deming’s TQM philosophies implementation in Hong Kong", Managerial Auditing Journal, Vol. 14 No. 3, pp. 136-145. https://doi.org/10.1108/02686909910259112Download as .RIS
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