This study identifies the costs, benefits and the satisfaction level with ISO 9000 implementation in Saudi Arabian firms. A survey of 140 ISO 9000 certified manufacturing companies was carried out. The results suggest that these manufacturing companies were satisfied with ISO 9000 as far as the benefits gained from certification and its costs were concerned. They considered the benefits of ISO 9000 certification to exceed the costs of attaining the standards, and believed that ISO 9000 contributed to organisational survival and success.
Magd, H., Kadasah, N. and Curry, A. (2003), "ISO 9000 implementation: a study of manufacturing companies in Saudi Arabia", Managerial Auditing Journal, Vol. 18 No. 4, pp. 313-322. https://doi.org/10.1108/02686900310488258Download as .RIS
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