Supply chain evaluation in the service industry: a framework development compared to manufacturing

Abstract

The services industry, especially the professional sector in the auditing, accounting, and financial consulting, was and still is moving toward globalization. This move was characterized by the cooperation between headquartered US firms such as the Big‐five and other related firms all over the world. The result was increasing the efficiency and effectiveness. In addition, it satisfied the multinational companies by providing the service required by the branches of those multinational clients. The efficiency and effectiveness of globalization is not a simple issue. Several factors are involved to achieve this issue. One important factor is balancing the trade‐off between decreasing the costs and increasing the quality of the services rendered. The paper proposes one way to achieve this balancing is by the appropriate coordination between the headquarters and their branches.

Citation

Kathawala, Y. and Abdou, K. (2003), "Supply chain evaluation in the service industry: a framework development compared to manufacturing", Managerial Auditing Journal, Vol. 18 No. 2, pp. 140-149. https://doi.org/10.1108/02686900310455137