Statistical verification of performance difference based on balanced scorecards

Abstract

This paper highlights the procedures and results of using a non‐parametric test to verify the statistical significance of the organisational performance improvement after the implementation of an integrated management system. The methodology has been proved to be effective for analysing performance difference based on the organisation’s balanced scorecard performance indicators. The test provides a quick snapshot of performance analysis.

Citation

Chan, Y.K. (2001), "Statistical verification of performance difference based on balanced scorecards", Managerial Auditing Journal, Vol. 16 No. 9, pp. 500-503. https://doi.org/10.1108/02686900110406584