TY - JOUR AB - Considers management of information and effective communication at times of crisis. Examines recent crises to illustrate how and why poor management of information and communication has had disastrous effects. Discusses basic rules together with preparation and training for crisis management, including a crisis checklist, phone lines, spokespersons, conveying the message and training support staff. Comments on the need for the establishment of house rules to avoid problems. Discusses interpretations of “off the record” and how problems can arise from differing interpretations. Establishes the value of simultaneous communication to all audiences. VL - 12 IS - 5 SN - 0268-3946 DO - 10.1108/02683949710183522 UR - https://doi.org/10.1108/02683949710183522 AU - Ashcroft Linda S. PY - 1997 Y1 - 1997/01/01 TI - Crisis management ‐ public relations T2 - Journal of Managerial Psychology PB - MCB UP Ltd SP - 325 EP - 332 Y2 - 2024/03/28 ER -