Crisis management ‐ public relations

Linda S. Ashcroft (Liverpool Business School, Liverpool John Moores University, Liverpool, UK)

Journal of Managerial Psychology

ISSN: 0268-3946

Publication date: 1 August 1997


Considers management of information and effective communication at times of crisis. Examines recent crises to illustrate how and why poor management of information and communication has had disastrous effects. Discusses basic rules together with preparation and training for crisis management, including a crisis checklist, phone lines, spokespersons, conveying the message and training support staff. Comments on the need for the establishment of house rules to avoid problems. Discusses interpretations of “off the record” and how problems can arise from differing interpretations. Establishes the value of simultaneous communication to all audiences.



Ashcroft, L. (1997), "Crisis management ‐ public relations", Journal of Managerial Psychology, Vol. 12 No. 5, pp. 325-332.

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Copyright © 1997, MCB UP Limited

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