TY  - JOUR
AB  - Examines the management of quality from the perspective of
organizational culture change. Discusses the nature of quality and the
evolution of the management of quality in relation to key issues arising
from the literature on organizational culture. It is found that total
quality management (TQM) makes a number of assumptions about
organizational culture. Adopts an integrationist perspective, with
culture defined in terms of something an organization has, as opposed to
something an organization is. Presents a tentative model of the
relationship implied between TQM and organizational culture. A number of
questions emerge, not least of which concern the strength and direction
of this relationship. The culture perspective is likely to challenge
some of the basic assumptions found in the TQM literature. In so doing,
it may inform organizational attempts to raise levels of quality.
VL  - 8
IS  - 6
SN  - 0268-3946
DO  - 10.1108/02683949310047437
UR  - https://doi.org/10.1108/02683949310047437
AU  - Bright Kevin
AU  - Cooper Cary L.
PY  - 1993
Y1  - 1993/01/01
TI  - Organizational Culture and the Management of Quality: TOWARDS A NEW FRAMEWORK
T2  - Journal of Managerial Psychology
PB  - MCB UP Ltd
SP  - 21
EP  - 27
Y2  - 2024/04/25
ER  -