TY  - JOUR
AB  - The efforts of Ford to get their employees actively involved in
improving quality is one of America′s recent success stories. Employee
involvement was one of the key reasons why Ford, which recalled more
cars than it built in 1978, has progressed to recently outearning the
much larger General Motors. It took not only upper management support
but a total rethinking of relationships between line management and
their employees. Out of this process came Ford′s eight basic steps for
launching EI. It is a systematic approach that has produced results.
VL  - 6
IS  - 3
SN  - 0268-3946
DO  - 10.1108/02683949110143739
UR  - https://doi.org/10.1108/02683949110143739
AU  - Denton D. Keith
PY  - 1991
Y1  - 1991/01/01
TI  - THE POWER OF EI AT FORD
T2  - Journal of Managerial Psychology
PB  - MCB UP Ltd
SP  - 23
EP  - 31
Y2  - 2024/05/10
ER  -