TY  - JOUR
AB  - A study of perceived sources of stress in the Devon Ambulance
Service was carried out using interview and questionnaire surveys.
Semi‐structured and non‐directive interview surveys were used to
identify broad areas which were regarded as being stressful, while the
questionnaire survey attempted to establish more precisely the levels of
stress associated with different situations faced by Ambulance Service
personnel. Factor analysis of the questionnaire results yielded four
main elements: organisational and managerial aspects; new, unfamiliar
and difficult duties/uncertainty; work overload; and interpersonal
relations. The questionnaire results indicated that the most significant
sources of stress were extrinsic, mainly involving the way Ambulance
Service personnel were treated by other people. Based on the interview
survey results, however, it is argued that the format of the
questionnaire survey may have led to an underestimation of the role of
intrinsic factors as a source of stress, particularly those involved
with dealing with patients.
VL  - 6
IS  - 3
SN  - 0268-3946
DO  - 10.1108/02683949110001727
UR  - https://doi.org/10.1108/02683949110001727
AU  - James Alma E.C.
AU  - Wright Peter L.
PY  - 1991
Y1  - 1991/01/01
TI  - OCCUPATIONAL STRESS IN THE AMBULANCE SERVICE
T2  - Journal of Managerial Psychology
PB  - MCB UP Ltd
SP  - 13
EP  - 22
Y2  - 2024/05/01
ER  -