TY  - JOUR
AB  - Purpose– This paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations.Design/methodology/approach– This is a conceptual paper that integrates the literature on leadership with the research on emotional labor.Findings– This paper develops 15 propositions that distinguish emotional labor performed by leaders from that performed by front‐line service workers.Research limitations/implications– The paper suggests that leading with emotional labor is a fruitful research topic, and that considerable research could be done in this area.Practical implications– Instead of conducting business in a non‐emotional, “business‐like manner”, leaders would benefit by expressing their emotions in the workplace. Emotionally expressive leaders are more charismatic and are better motivators.Originality/value– This is the first paper to develop a theoretical model that describes how leaders perform emotional labor; thus the propositions are original.
VL  - 23
IS  - 2
SN  - 0268-3946
DO  - 10.1108/02683940810850790
UR  - https://doi.org/10.1108/02683940810850790
AU  - Humphrey Ronald H.
AU  - Pollack Jeffrey M.
AU  - Hawver Thomas
ED  - Céleste M. Brotheridge
ED  - Raymond T. Lee
PY  - 2008
Y1  - 2008/01/01
TI  - Leading with emotional labor
T2  - Journal of Managerial Psychology
PB  - Emerald Group Publishing Limited
SP  - 151
EP  - 168
Y2  - 2024/04/25
ER  -