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Introduction: Understanding organizational trust  – foundations, constellations, and issues of operationalisation

Guido Möllering (Institute of Business Administration, Free University of Berlin, Berlin, Germany)
Reinhard Bachmann (Department of Management, Birkbeck College, University of London, London, UK)
Soo Hee Lee (Department of Management, Birkbeck College, University of London, London, UK)

Journal of Managerial Psychology

ISSN: 0268-3946

Article publication date: 1 September 2004

Abstract

This paper gives an overview of major issues in trust research, identifying common foundations and multiple constellations of organizational trust. In doing so, the paper also addresses important implications of theory development and empirical research. First, it provides a historical sketch of different approaches to understanding the phenomenon of trust, drawing upon various social science disciplines. Second, it discusses different levels of analysing trust in organizational settings. Third, it deals with important issues of operationalisation and measurement of organizational trust. Finally, it briefly summarises the contents of the five papers that follow this introductory paper in the special issue of JMP on “The micro‐foundations of organizational trust”.

Keywords

Citation

Möllering, G., Bachmann, R. and Hee Lee, S. (2004), "Introduction: Understanding organizational trust  – foundations, constellations, and issues of operationalisation", Journal of Managerial Psychology, Vol. 19 No. 6, pp. 556-570. https://doi.org/10.1108/02683940410551480

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited