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The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers

Abraham Carmeli (Graduate School of Business Administration, Department of Political Science, Bar‐Ilan University, Ramat‐Gan, Israel)

Journal of Managerial Psychology

ISSN: 0268-3946

Article publication date: 1 December 2003

Abstract

The literature suggests that managerial skills in general, and emotional intelligence in particular, play a significant role in the success of senior managers in the workplace. This argument, despite its popularity, remains elusive. This can be attributed to the fact that although a few studies have provided evidence to support this argument, it has not received an appropriate empirical investigation. This study attempts to narrow this gap by empirically examining the extent to which senior managers with a high emotional intelligence employed in public sector organizations develop positive work attitudes, behavior and outcomes. The results indicate that emotional intelligence augments positive work attitudes, altruistic behavior and work outcomes, and moderates the effect of work‐family conflict on career commitment but not the effect on job satisfaction.

Keywords

Citation

Carmeli, A. (2003), "The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers", Journal of Managerial Psychology, Vol. 18 No. 8, pp. 788-813. https://doi.org/10.1108/02683940310511881

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited