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Strategy and planning for innovation management – a business excellence approach

Anne Martensen (The Aarhus School of Business, Aarhus, Denmark)
Jens J. Dahlgaard (The Aarhus School of Business, Aarhus, Denmark)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 November 1999

6028

Abstract

This paper highlights how the European Business Excellence Model can be adapted to innovation when formulating strategies and plans. The Business Excellence Model is too general to be applied directly to innovation, and the authors find that specific criterion parts have to be supplemented. A cause and effect diagram is formulated showing eight criterion parts to be relevant when formulating strategies and plans for the company’s innovation programme. These eight criterion parts can be combined in an extended PDSA loop, where the first loop reflects the strategy and planning phases for innovations and the second loop reflects the “right” innovative, creative and learning culture that is required when implementing these strategies and plans. The paper goes into details with the first loop, where each of the four phases (PDSA) are discussed and specific areas to address are highlighted.

Keywords

Citation

Martensen, A. and Dahlgaard, J.J. (1999), "Strategy and planning for innovation management – a business excellence approach", International Journal of Quality & Reliability Management, Vol. 16 No. 8, pp. 734-755. https://doi.org/10.1108/02656719910283344

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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