A self‐assessed quality management system based on integration of MBNQA/ISO 9000/ISO 14000

Abstract

With the proliferation of several quality awards and standards, many organisations have taken their initiatives to employ different awards and standards in one form or another to sustain competitive edge. The ultimate objective of a self‐assessed quality management system (SQMS) is to assist the organisation in its quest for corporate performance, business results and financial health. It can be achieved through proceduralising organisational activities and increasing uniformity and conformity of repeated tasks. This paper presents the compatibility of assessment criteria of the Baldrige Award with the conformity requirements of both ISO 9000 and ISO 14000. A SQMS is built upon these criteria and requirements. The core concepts and skeleton of the system are explained, and its applicability is illustrated with reference to an implementation case in an engineering organisation in Hong Kong.

Citation

Pun, K.F., Chin, K.S. and Lau, H. (1999), "A self‐assessed quality management system based on integration of MBNQA/ISO 9000/ISO 14000", International Journal of Quality & Reliability Management, Vol. 16 No. 6, pp. 606-629. https://doi.org/10.1108/02656719910268206