Institutionalizing reliability and maintainability ‐ a success story

Abstract

Describes the success story of how Gilman, a division of Giddings & Lewis, Inc., with the help of Blackhawk Technical College, institutionalized reliability and maintainability (R&M) into its quality system and obtained ISO 9001:1994 certification and a declaration of compliance to the QS 9000 Tooling & Equipment Supplement. Looks at aspects such as defining the need for R&M and the integration of effective reliability and maintainability procedures into the quality system. Reports on a comprehensive training effort to educate the organization in R&M.

Citation

Burrows, D.C., Petry, J.A. and Fratianne, S.A. (1999), "Institutionalizing reliability and maintainability ‐ a success story", International Journal of Quality & Reliability Management, Vol. 16 No. 1, pp. 13-23. https://doi.org/10.1108/02656719910249856