Holonic model for a quality system in academia

Abstract

This paper addresses the implementation of ISO 9000 international standards in the university environment, and presents examples of developing a quality system based on these standards in a Canadian university department. The application is based on a holonic systems concept, which is first explained. Subsequently, a project plan for the design, documentation, implementation, and maintenance of an academic quality system is presented. Emphasis is placed on the effective structuring of the system, development of a set of product quality indicators accepted by faculty and staff, as well as non‐bureaucratic documentation. The systems concept allows for the integration of the ISO 9001 quality system with other systems, such as the ISO 14001 environmental management system. A university may decide on implementing both of these systems simultaneously, or incorporating one into the existing framework of the other. Positive synergy effects will occur in any case. The integration of such management systems in academia is also discussed.

Citation

Karapetrovic, S. and Willborn, W. (1999), "Holonic model for a quality system in academia", International Journal of Quality & Reliability Management, Vol. 16 No. 5, pp. 457-485. https://doi.org/10.1108/02656719910249847