Total quality management: a new perspective for improving quality and productivity

A. Gunasekaram (Brunel University, Uxbridge, Middlesex, UK)
S.K. Goyal (Concordia University, Montreal, Quebec, Canada)
T. MArtikainen (University of Vaasa, Vaasa, Finland)
P. Yli‐Olli (University of Vaasa, Vaasa, Finland)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 December 1998


This paper deals with total quality management (TQM) with an emphasis on developing suitable strategies for improving quality and productivity in manufacturing systems. In recent years, TQM has been seen as an important strategy for achieving success in business both in terms of quality and productivity. However, there seem to be no clear strategic framework and guide‐lines for implementing TQM in manufacturing in the light of available advanced production concepts and technologies. A review of previous implementation approaches of TQM in practice has been presented in order to gain further insights into the implementation aspects of TQM. The main objective of this paper is to present a general framework for the development of TQM in manufacturing organizations considering the recent developments in production concepts and technologies and competitiveness among firms to utilize quality as a competitive weapon.



Gunasekaram, A., Goyal, S.K., MArtikainen, T. and Yli‐Olli, P. (1998), "Total quality management: a new perspective for improving quality and productivity", International Journal of Quality & Reliability Management, Vol. 15 No. 8/9, pp. 947-968.

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Copyright © 1998, MCB UP Limited

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