An employee involvement strategy for ISO 9000 registration and maintenance: a case study for Hong Kong and China companies

Abstract

Examines the involvement of all levels of employees in Hong Kong and China companies for ISO 9000 registration and maintenance. For convenience, the employee levels are divided into management, supervision, staff and operator level categories. The extent and the nature of involvement among these four levels of employees are studied and an appropriate employee strategy for ISO 9000 registration and maintenance is formulated. Based on the literature review, and the analysis of case studies and personal interviews that are conducted for selected Hong Kong and China ISO 9001/2 certified companies, we have formulated an employee involvement strategy to establish, implement and maintain the ISO 9000 based quality system. Then a questionnaire survey is conducted and the survey data are analyzed to validate and revise the strategy formulated earlier.

Citation

Cheng, S.P. and Rao Tummala, V.M. (1998), "An employee involvement strategy for ISO 9000 registration and maintenance: a case study for Hong Kong and China companies", International Journal of Quality & Reliability Management, Vol. 15 No. 8/9, pp. 860-891. https://doi.org/10.1108/02656719810198980