Quality culture and the management of organization change

Morris Abraham (School of Management, University of Technology, Sydney, Australia)
Tom Fisher (School of Management, University of Technology, Sydney, Australia)
John Crawford (School of Management, University of Technology, Sydney, Australia)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 August 1997

Abstract

Surveys 14 companies, winners of the Australia Quality Award between 1989 and 1993, regarding the dynamics of the change processes which led to their achievement of the awards. Hypothesizes that the organizations which won the award have successfully managed the process of complex organizational change. The survey was designed to test various system models and change guidelines that deal with the dynamics of successful change. The findings strongly supported these guidelines, i.e. that successful change was systemic and occurred simultaneously and complementarily in a number of organizational subsystems.

Keywords

Citation

Abraham, M., Fisher, T. and Crawford, J. (1997), "Quality culture and the management of organization change", International Journal of Quality & Reliability Management, Vol. 14 No. 6, pp. 616-636. https://doi.org/10.1108/02656719710186236

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Publisher

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MCB UP Ltd

Copyright © 1997, MCB UP Limited

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