The management and control of quality in a process industry

Sohail S. Chaudhry (Department of Management, Villanova University, Villanova, Pennsylvania, USA)
Nabil A. Tamimi (School of Management, University of Scranton, Scranton, Pennsylvania, USA)
John Betton (Department of Management, University of Wisconsin at La Crosse, La Crosse, Wisconsin, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 August 1997

Abstract

Aims to explore the role of management and control of quality in a process industry. Specifically, focuses on the current practices in the process of making cheese. Develops a survey instrument to measure managers’ perceptions regarding the extent to which various quality management procedures are implemented in the production of cheese. Reveals several interesting observations: for instance, many of the managers believed that implementing more quality control procedures positively contribute towards better quality, increased productivity, and improved exporting capabilities. Moreover, employee training was viewed as a critical factor to the success of TQM initiatives in organizations. Reports other interesting results relating to the different types of tests that are commonly employed during the production of cheese and whether every plant should have a separate quality control department.

Keywords

Citation

Chaudhry, S., Tamimi, N. and Betton, J. (1997), "The management and control of quality in a process industry", International Journal of Quality & Reliability Management, Vol. 14 No. 6, pp. 575-581. https://doi.org/10.1108/02656719710186191

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1997, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.