The management and control of quality in a process industry

Sohail S. Chaudhry (Department of Management, Villanova University, Villanova, Pennsylvania, USA)
Nabil A. Tamimi (School of Management, University of Scranton, Scranton, Pennsylvania, USA)
John Betton (Department of Management, University of Wisconsin at La Crosse, La Crosse, Wisconsin, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 August 1997


Aims to explore the role of management and control of quality in a process industry. Specifically, focuses on the current practices in the process of making cheese. Develops a survey instrument to measure managers’ perceptions regarding the extent to which various quality management procedures are implemented in the production of cheese. Reveals several interesting observations: for instance, many of the managers believed that implementing more quality control procedures positively contribute towards better quality, increased productivity, and improved exporting capabilities. Moreover, employee training was viewed as a critical factor to the success of TQM initiatives in organizations. Reports other interesting results relating to the different types of tests that are commonly employed during the production of cheese and whether every plant should have a separate quality control department.



Chaudhry, S., Tamimi, N. and Betton, J. (1997), "The management and control of quality in a process industry", International Journal of Quality & Reliability Management, Vol. 14 No. 6, pp. 575-581.

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Copyright © 1997, MCB UP Limited

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