Some observations on the issues of quality cost in construction
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 July 1997
Abstract
Looks at how the construction industry’s demand for better management of quality in construction projects is becoming increasingly important for every project participant. Says that one important aspect of a quality improvement programme is the cost of quality which is relatively new to participants of construction projects. Describes the results of a survey among professionals in the construction industry on the issues relating to the management of quality and especially its cost. Shows that results of the investigation indicate, among others, the importance of client role in determining the quality of the end product; the usefulness of information on non‐conformances in preventing failures and improving a process; problems with ground conditions; how most failure costs can be eliminated; how the contractor’s role should include anticipating of problems; and how information on the cost of failures can be an indicator of weaknesses and assist in preventing the same failure in the future.
Keywords
Citation
Abdul‐Rahman, H. (1997), "Some observations on the issues of quality cost in construction", International Journal of Quality & Reliability Management, Vol. 14 No. 5, pp. 464-481. https://doi.org/10.1108/02656719710170693
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited