The evolution of strategic quality management

Luís María R. Calingo (Nanyang Technological University, Singapore)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 December 1996

Abstract

Strategic quality management represents a state wherein the organization’s total quality management (TQM) system is tightly interwoven with the strategy formulation process, thereby contributing to a sustainable competitive advantage. Numerous models have been proposed to describe how organizations can fully integrate strategy and TQM. Proposes that organizations undergo evolutionary stages on the way to full integration of strategy and TQM. The conceptual bases of the proposed model consist of organizational life cycles, stages of quality maturity and models describing the evolution of strategic management. Gives examples of corporations in the USA and the Asia‐Pacific region which provide preliminary support for the model’s validity.

Keywords

Citation

María R. Calingo, L. (1996), "The evolution of strategic quality management", International Journal of Quality & Reliability Management, Vol. 13 No. 9, pp. 19-37. https://doi.org/10.1108/02656719610150597

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1996, Company

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.