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The evolution of strategic quality management

Luís María R. Calingo (Nanyang Technological University, Singapore)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 December 1996

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Abstract

Strategic quality management represents a state wherein the organization’s total quality management (TQM) system is tightly interwoven with the strategy formulation process, thereby contributing to a sustainable competitive advantage. Numerous models have been proposed to describe how organizations can fully integrate strategy and TQM. Proposes that organizations undergo evolutionary stages on the way to full integration of strategy and TQM. The conceptual bases of the proposed model consist of organizational life cycles, stages of quality maturity and models describing the evolution of strategic management. Gives examples of corporations in the USA and the Asia‐Pacific region which provide preliminary support for the model’s validity.

Keywords

Citation

María R. Calingo, L. (1996), "The evolution of strategic quality management", International Journal of Quality & Reliability Management, Vol. 13 No. 9, pp. 19-37. https://doi.org/10.1108/02656719610150597

Publisher

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MCB UP Ltd

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