Examines three important issues related to the ISO 9000 registration experiences of American, German and Japanese firms operating in the United States. The three issues are reasons for seeking registration, cost and effort to register and operational requirements for achieving registration. The case study method was used for this project. Indicates competitive pressures as the most common reason for seeking registration. Shows significant variation in costs and levels of effort needed to achieve registration, though none of the firms invested more than 1 per cent of their total available work hours. Suggests no commonality in operational strategy when pursuing registration.
Withers, B. and Ebrahimpour, M. (1996), "An examination of ISO 9000 registration practices of American, German and Japanese firms operating in the USA", International Journal of Quality & Reliability Management, Vol. 13 No. 7, pp. 8-22. https://doi.org/10.1108/02656719610128538Download as .RIS
MCB UP Ltd
Copyright © 1996, MCB UP Limited