Expert system domain identification, evaluation and project management A TQM approach

Marc P. Lynn (Department of Management, Marketing and Logistics, School of Business, John Carroll University, Ohio, USA)
Mary Ann Murray (Department of Finance and Quantitative Management, School of Business, St Mary’s University, Texas, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 April 1996


Expert systems (ES) are designed to support and replicate management tasks and decision making characterized by experience and expertise. These commodities are becoming increasingly limited as organizations flatten their management structure. Effective identification and evaluation of domains appropriate for ES‐based solutions are critical to their successful development and implementation. Presents a comprehensive model for ES domain identification and evaluation that includes an emphasis on total quality management (TQM) and can be used as a project management tool. The TQM matrix evaluation model proposed facilitates qualitative and quantitative assessment of ES domains and can provide for dynamic evaluation, feedback and continuous quality management over the entire project life cycle. Tests the TQM matrix evaluation model by applying it to a real business problem and presents and discusses the results.



Lynn, M. and Murray, M. (1996), "Expert system domain identification, evaluation and project management A TQM approach", International Journal of Quality & Reliability Management, Vol. 13 No. 3, pp. 73-83.

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Copyright © 1996, MCB UP Limited

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