Adoption of strategic total quality management philosophies Multi‐criteria decision analysis model

Christian N. Madu (Lubin School of Business, Pace University, New York, USA)
John Aheto (Lubin School of Business, Pace University, New York, USA)
Chu‐Hua Kuei (Lubin School of Business, Pace University, New York, USA)
Dena Winokur (Marketing Department, Pace University, New York, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 April 1996

Abstract

Discusses traditional accounting principles and how their limitations can affect an organization’s ability to achieve total quality management. Problems with these accounting principles become even more apparent when they are used to justify the investment in new technologies which may be needed to improve an organization’s TQM programme, including its productivity. When an organization focuses on short‐term profits, such accounting principles are often biased towards the selection of new technologies. Develops strategic frameworks that go beyond the limitations of these traditional accounting models. Applies these theories to evaluate the strategic variables that influence a company’s ability to compete in the marketplace. These frameworks focus primarily on an organization’s goals and the effective use of technology is identified as the means of achieving these goals.

Keywords

Citation

Madu, C., Aheto, J., Kuei, C. and Winokur, D. (1996), "Adoption of strategic total quality management philosophies Multi‐criteria decision analysis model", International Journal of Quality & Reliability Management, Vol. 13 No. 3, pp. 57-72. https://doi.org/10.1108/02656719610116081

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Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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