Modelling quality‐cost dynamics

T.F. Burgess (School of Business and Economic Studies, University of Leeds, Leeds, UK)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 April 1996


Existing quality‐cost models have been criticized for their imprecision and inadequate theoretical justification. Attempts to remedy these deficiencies by using systems dynamics to build a generic model relating quality conformance levels to the quality‐cost categories of prevention, appraisal and failure (PAF). Outlines in depth the assumptions underlying the model’s structure and links model parameters to published empirical data. Explores the model’s sensitivities to changes in factors including different initial values of conformance quality. Determines the potential for improvements in quarterly and cumulative quality costs by changing the PAF cost levels.



Burgess, T. (1996), "Modelling quality‐cost dynamics", International Journal of Quality & Reliability Management, Vol. 13 No. 3, pp. 8-26.

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Copyright © 1996, MCB UP Limited

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