Quality management, problems and pitfalls: a critical perspective
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 March 1996
Abstract
Quality initiatives have become widespread in recent years. However, the diverse meanings attached to quality initiatives make it a seductive and slippery philosophy of management and an elusive topic of study. Many books champion the cause of quality management but few address its meaning or reflect on its practical implementation or social significance. Attempts to introduce a fresh perspective to open up a different research agenda for those investigating quality initiatives and to stimulate discussion and debate between the “gurus” of quality and those who have studied its theory and practice.
Keywords
Citation
Wilkinson, A. and Willmott, H. (1996), "Quality management, problems and pitfalls: a critical perspective", International Journal of Quality & Reliability Management, Vol. 13 No. 2, pp. 55-65. https://doi.org/10.1108/02656719610110014
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited