Contends that in order to be successful with many quality improvement techniques ‐ such as TQM, empowerment, re‐engineering and continuous improvement ‐ it is vital that employees be able to articulate their ideas and inquiries. An atmosphere that facilitates and encourages brainstorming will enhance employees’ desire and ability to articulate their viewpoints. Elaborates on the importance of this aspect of employee empowerment and also addresses implementation issues.
Seaker, R. and Waller, M. (1996), "Brainstorming: The common thread in TQM, empowerment, re‐engineering and continuous improvement", International Journal of Quality & Reliability Management, Vol. 13 No. 1, pp. 24-31. https://doi.org/10.1108/02656719610108305Download as .RIS
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